At no point will we share, rent or sell your personal information without your consent. In order to process credit card orders online, we will also need information including your billing address, shipping address, telephone number, credit card number and expiration date. Please note that we do not keep your credit card details online and these details are therefore protected from any breach of security. Navigational information is only used for internal purposes to enhance the customer shopping experience and site usability and is not shared with any outside parties.
How do I find a specific item?
You can look for an item by typing in the product name or code into the ‘Search’ box at the top of our website. Alternatively you can filter by product category using the tabs at the top of the page.
Can I change the size of an item from the order I just placed? It is only possible to make a change to your order within 6 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our customer care team (within the hour) with your order number and request details included in the email. This will minimize the processing delay with your order due to the changes being made.
Where is your size chart? All measurements can be located under the 'Add to Cart' button of each item, if you click on the ‘Size Chart’ tab they should appear. If you have specific questions about an item please email firstname.lastname@example.org.
What if the item I am interested in is sold out? Our items tend to sell out very quickly and are not restocked due to all items now being 'Limited Editions'. However, please email our Customer Care team with the item/s you were interested in and we can double check our stock levels.
My order not process, what do I do? If an error message keeps occurring in your check out process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. We recommend contacting your bank and letting them know you are making an international purchase. If the error message keeps re-occurring, please email our Customer Care team at email@example.com.
Can I change or add anything to my order?
Unfortunately we can not change or add anything to your order after it has been placed. You will need to make a new order if you wish to purchase further items.
Can I request for customization for my order?
Our customization services are currently only available on ourAmazon store. Please contact our Customer Service to enquire information on charges (sometimes no extra charges) and delivery time prior to placing your order.
Can I change my order delivery address?
Please contact us as soon as possible. If your order has not been shipped we might be able to change the delivery address. However, please note that as our warehouse works continuously on shipping orders, we cannot guarantee that we will be able to make any amendments.
How will my order be packaged?
We take extra care to send your item(s) securely wrapped so your order will not be damaged during the delivery process. If your order comes in defected or damaged, please email us so we can work with the responsible vendors to rectify the issue and offer you a replacement the soonest possible.
I have received the wrong item, what do I do?
Please contact our customer service team directly within 7 days from receiving the item, so we can solve the issue.
How long will it take for my order to arrive?
Please allow 2~3 business days for us to process your order, especially customized order, before your order is shipped out. After dispatch, your order will normally take another 7-12 business days to reach your doorstep. Delays are possible but unlikely. We work hard on our side with our third-party courier service providers to ensure your orders arrive in time unless there is further notice.
I have not received all of my items, what do I do?
It could be that there is a second parcel on its way, especially with larger orders. However, always contact our customer service within 7 days from receiving the order so we can help you the soonest possible.
DEALS & PROMOTIONS QUESTIONS
Does VTH GLOBAL have discounts?
Yes, we do have discounts seasonally. Prices are as marked on listings.
Does VTH GLOBAL have promotion codes?
Yes, we do. Our promotion codes include Affiliate Codes from our brand ambassadors and individual private codes sent directly to our customers. No code is needed unless it is stated that you must use a Promo Code for a specific sales promotion.
Are VTH GLOBAL promo codes stackable?
Only one promo code can be applied for a single order. However, it may be applied on an order of discounted items so the most savings are always yours.
Why does my account is charged under the name WECOMMERCIAL PTE.?
Our Holdings registered name is WECOMMERCIAL, that's why you will see your bank charged under this name instead of brand name VTH GLOBAL
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