EXCHANGE/ REFUND AND RETURN POLICY

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
* Products priced under $20

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

30 Day exchange/refund and return of goods

- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

- Your reward point/ discount coupon can't be reimbursed if you request return & refund of the items you made purchase with, unless we run out of stock on those items.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please follow this instruction to Exchange/Refund or Return of Goods

1) Write your Exchange/Refund or Return Request Email with information of email and order number to initiate a return or exchange. Please use the email address associated with your order.
Please email us at support@vthglobalstore.com to explain your issue with evidences including images and unboxing video at the time of product arrival.
2) If your Exchange/ Refund or Return requirement is eligible with our policy, we will send you an email to notify you of the approval or rejection of your requirement.

Shipping: If you have to return Goods. Please send the box of Goods to our warehouse address at: 

• 106 Robin Ln Apt D6 Hummelstown PA 17036 

3) Place all items you are returning back in the original packaging along with the invoice. Items must be unworn, unwashed, with the original tags attached.
4) Please be informed that you have to pay the return shipping fee. No pre-paid shipping label.
5) Drop the package off at your local USPS or place it in your mailbox for pickup by the USPS to ship the package back to us.
6) If you are exchanging, please contact with our Customer service at support@vthglobalstore.com to be assisted for the replacement and we will ship them as soon as possible!
7) No return & exchange after 30 days.

Exchange (If applicable)

- If the item is faulty due to an error on our own end, an exchange will be applicable. For personal hygiene and extra COVID-19 safety, other cases are not admitted for a replacement.
- Prepare all the evidences and proof of purchases (including images and unboxing video at the time of product arrival) and send them to our Customer Support team via support@vthglobalstore.com. Once your evidences and return are confirmed, replacement will be processed immediately.
- Please be informed that you do not have to pay the return shipping fee for exchange.

Return of goods (If applicable)

Refund (If applicable)

- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- If the item is out of stock, a full refund (including product and shipping fee) will be applicable. 
- The refund will be made via the same payment method that as used for your initial purchase. You will receive the return confirmation via email once the return has been completed. If you do not see a credit to your account within 14 days, please use this confirmation and present it to your banking institution so they may help you facilitate the process.

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at  support@vthglobalstore.com.

Change/ Cancel order

- If you change your mind and want to cancel/ change to other size, colors, or other products with same price, please contact support@vthglobalstore.com within 6 hours after placing orders. After 6 hours, no change/cancel requirement is applicable.
- All email sent to support@vthglobalstore.com will be handled within 1-2 business days. Please check your email regularly to get the support you need as soon as possible.

Sale items (If applicable)

Only regular priced items may be refunded, unfortunately sale items cannot me refunded