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  • Refund & Replacement Policy

    30-Day Refund/Replacement Policy

    Instances Eligible for Refund/Replacement:

    1. Receipt of a defective, damaged, broken, or non-functional item.
    2. Receipt of an item that does not conform to its description or product customization information.
    3. Receipt of an item in an incorrect or mismatched size.
    4. Receipt of an order with lost or missing items.

    Exclusions from Refund & Replacement: Please note that our 30-day refund and replacement policy does not cover the following scenarios, and we are not responsible for these issues:

    1. Requests for a refund or replacement made after 30 days from the date of product delivery.
    2. Selection of the wrong size, product, or customization details, as well as incorrect address information.
    3. Damage to the product resulting from misuse, mishandling, or inadequate maintenance.
    4. Items that have been washed, worn, soiled, or damaged due to customer handling.
    5. Refunds requested for personal reasons, such as changes in personal taste or preferences.
    6. Products purchased during a sale or promotional event.

    Refund and Replacement Procedure:

    Step 1:Contact Our Customer Service at support@vthglobalstore.com.

    Step 2: Request a Refund/Replacement by providing detailed information and photographs of the received items and the packaging, including the shipping label, to assist us in processing your request.

    Step 3: Receive Refund or Replacement after we have reviewed and approved your request.

    Refund Processing Time: If your refund is approved, the funds will be credited to the same payment method used for the purchase. Please allow the following timeframes for the refund to reflect on your account or statement:

    • Credit card: Up to 10 business days.
    • PayPal: 3-5 business days.