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  • Return Policy

    On a daily basis, we are unwavering in our commitment to offer a diverse range of products crafted from exceptional materials. These items are designed to commemorate special moments, narrate your personal narratives, or serve as thoughtful gifts for the cherished individuals in your life. Furthermore, our team has undergone comprehensive training, and we have established strategic partnerships to ensure the provision of a professional and highly personalized customer experience.

    If, for any reason, you find yourself unsatisfied with your order, we encourage you to reach out to us. We will diligently address your concerns on an individual basis to ensure complete satisfaction.

    Email: Support@vthglobalstore.com

    To initiate this process, kindly contact our dedicated support team by clicking the provided link within 30 days of receiving your product. For a swift resolution, please furnish us with the following information:

    • Name associated with the order
    • Your order number
    • A detailed description of the issue
    • Photographs illustrating the problem
    • Your preference for either a replacement or a refund

    It is important to note that we cannot assume responsibility for errors made by customers, such as spelling or grammatical mistakes, issues pertaining to the quality of the original images provided, or errors in the ordering process. We kindly urge you to review your orders attentively before finalizing them.

    Product Returns and Shipping Information

    To initiate a product return, please send your item to the following address:

    VTH Global's Warehouse: 651 N Broad St Middletown, DE 19709 USA

    Please note that you are responsible for covering the shipping expenses associated with returning your item. It is important to understand that shipping costs are non-refundable. In the event of a refund, the cost of return shipping will be subtracted from the refunded amount.

    The time it takes for your exchanged product to reach you may vary depending on your location.

    For items with a value exceeding $70, we strongly recommend using a trackable shipping service or considering the purchase of shipping insurance. Please be aware that we cannot guarantee the receipt of your returned item without such precautions in place.