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  • Shipping policy

    At VTH Global, all our products are custom-made to order, ensuring the highest quality for our customers. Each item is meticulously produced specifically for you, one at a time.

    While a portion of our product manufacturing takes place in-house at our facilities in the United States, we also collaborate with global suppliers to offer a diverse range of merchandise. Our selection criteria for suppliers are stringent, focusing on adherence to our rigorous quality control standards. This commitment to quality is a key factor in determining delivery times.

    We partner with reputable shipping carriers such as USPS, DHL, EMS, and Local Post to deliver your orders promptly.

    Order processing occurs once payment is successfully accepted.

    Estimated Time of Arrival (ETA):

    We process orders on business days, Monday through Friday, Eastern Standard Time, with the exception of holidays observed by the Post Office, including New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

    To estimate the expected arrival date of your order, please refer to the following timeframe, which covers our most popular products:

    Production Time (business days):

    Product

    Product Time (Business Day)

    Apparel

    3 - 5

    Tumbler

    3 - 5

    Pillow

    3 - 5

    Canvas 3 - 5
    Poster 3 - 5
    Fleece Blanket 3 - 5
    Acrylic Plaque 3 - 5

    Round Wood Sign

    5-7

    Metal Sign

    5-7

    Ornament

    5-7

    Others

    5-7

     

    Shipping Time (business days):

    The shipping fee will vary depending on the weight of the parcel. Customers can check the shipping fee before completing the order at the Checkout page. 

    For more information, please check the Shipping Rate Table below: 

    Country

    Carrier Shipping Time
    US USPS/ UPS/ DHL Ecommerce 7 - 12 
    EU DHL/ PostNL/ Bpost/ La Poste/ Colis/ Privé/ Correos/ SDA 7 - 15
    CA Canada Post 7 - 15
    AU Australia Post

    7 - 15

    Others UPS/ DHL international 10 - 20

     

    Please note:

    • Canvas and Bumper Plate Keychain/Ornament products are only available in the US.
    • Canvas, Poster, and Metal Sign packages cannot be delivered to PO boxes.
    • Once your order is ready for shipping, you will receive a tracking link via email to monitor its progress.
    • Personalized or customized orders may require additional time for design, depending on complexity.

    ORDER TRACKING:

    Upon shipment, you will receive email notifications and access to real-time tracking on our website. Some orders may be shipped in multiple parcels, each with its tracking number. Please allow 5-7 days for the carrier to scan your package into their system.

    If your estimated arrival date has passed, please contact us, and we will assist you promptly.

    INCORRECT ADDRESS:

    Please ensure accurate address information during checkout because:

    • Inaccurate or missing address details may require us to contact you for updates, potentially causing delays.
    • We are not liable for orders delivered to incorrect addresses or returned to the sender. Such orders will be handled by our shipping partners.
    • For orders returned due to incorrect addresses, a re-shipping fee is applicable.
    • If you request the carrier to forward or redirect your parcel after it has left our warehouse, we are not responsible for any loss, theft, or damage.

    Customer satisfaction is our utmost priority, and we are committed to providing exceptional service. Thank you for choosing Macorner.co. If you have any inquiries, please do not hesitate to contact us at: Support@vthglobalstore.com